Q: What is the Unleash-U Academy about?

A: The Unleash-U Academy is a modern Learning Management System (LMS) designed to make
learning engaging, accessible, and impactful. It supports individuals, trainers, and
organisations in managing and delivering training or courses online.

Q: Who can benefit from Unleash-U Academy?

A: Anyone! Learners, trainers, businesses, schools, and organisations of all sizes can benefit
from the Unleash-U Academy.

Q: Do I need technical skills to use Unleash?

A: Not at all. The Unleash-U Academy is built to be intuitive, user-friendly, and accessible, even
for first-time digital learners.

Q: How does learning at Unleash-U Academy work?

A: Short, practical lessons. You’ll use the tools right away, and some lessons include coaching
prompts to help you experience the change.

Q: Can I learn at my own pace?

A: Yes. Start whenever you’re ready and move at your own pace.

Q: Are the courses live or pre-recorded?

A: Most are pre-recorded, but some include live coaching or Q&A sessions. There are also hybrid options; part online, part in-person. This will be clearly marked.

Q: Are the courses live or pre-recorded?

A: Most are pre-recorded, but some include live coaching or Q&A sessions. There are also
hybrid options; part online, part in-person. This will be clearly marked.

Q: How long will I have access to the courses?

A: Some courses are lifetime access. Others are on a time-limited basis. This will be clearly marked.

Q: How do I create an account?

A: Simply click Sign Up on our homepage, fill in your details, and verify your email. Once the
payment is made, you’ll be ready to start learning or teaching.

Q: Can I use the courses on my phone?

A: Yes. You can access your courses anywhere, anytime.

Q: What kinds of resources will I get?

A: Depending on the course, you’ll get video lessons, reflection exercises, coaching prompts,
and sometimes downloadable workbooks.

Q: How much time do I need to complete each course?

A: Each course is designed to fit into your schedule. Some may take a few hours; others may
take a bit longer. But you can move through them at your own pace.

Q: What will I actually do in each course?

A: You’ll engage in practical exercises, reflections, and coaching prompts.

Q: Will I get personal coaching, or is it only self-study?

A: Some courses include 1:1 coaching. This will be clearly marked. Even the self-study courses
come with guided prompts, and you can ask the trainer for support if needed.

Q: How do I book personal coaching?

Just reach out to the trainer directly to book your session.

Q: Is there a community of learners?

A: We’re building a community. Once we’re ready, you’ll be invited to join a group of learners
and leaders practicing resilience together. Stay tuned for updates.

Q: What payment methods do you accept?

A: You’ll receive an invoice for payment. Once processed, you’ll have access within 24 hours.
Contact us for more details, or if you need urgent assistance.

Q: Do you have options for teams or organisations?

A: Yes. We offer tailored programmes for teams and organisations. Contact us to learn more.

Q: Who is behind Unleash-U Academy?

A: Christelle Meslier, a Licensed Meta-Coach and Certified Trainer of Neuro-Semantics,
specialising in Resilience. With 20+ years of HR experience, she brings tools tested in real
life. We also collaborate with other licensed coaches and trainers of Neuro-Semantics, when
their content aligns with ours.

Q: What makes these courses different from other platforms?

A: These courses are built on Neuro-Semantics, practical tools for building resilience, clarity,
and excellence. They’re not just theories but tools tested in real-world settings.

Q: Are there any prerequisites for the courses?

A: No prior knowledge is required for most courses. However, some advanced courses may
require intermediate or advanced knowledge. This means that you have to complete the
beginner course before you can enrol in others. These will be clearly marked.

Q: What if I have technical issues with the course platform?

A: If you run into any technical issues, reach out to us, and our support team will help you get
back on track.

Q: How do I update my account details or reset my password?

A:Go to your account settings to update your information. If you need further assistance, contact support.

Q: Do I get a certificate upon completion?

A: Yes. Each course provides a certificate of completion that reflects your growth and new
skills. You can use this to showcase your progress in your career or personal development.